Return Policies

Refund and Return Policy for Orchard Aromas

Effective Date: February 1, 2025
Thank you for shopping at Orchard Aromas. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:
- The product was purchased in the last 14 days.
- The product is in its original packaging.
- The product isn't used or damaged.

Send the product with its original packing to:
Orchard Trading LTD  
2 Orchard Way, Sutton, Surrey, UK, SM1 3QQ

Shipping charges
- Shipping charges incurred in connection with the return of a product are non-refundable.
- You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Orchard Aromas.

Damaged items
If you received a damaged product, please notify us immediately for assistance at orchardaromas@yahoo.com or contact us at +447895591925.
Sale items
Unfortunately, sale items cannot be refunded. Only regular priced items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: orchardaromas@yahoo.com
- By phone number: +447895591925
- By visiting this page on our website: www.orchardaromas.com/contact